Swiss Reviews

Swisscom is the leading ICT company in Switzerland and, with Fastweb, the strongest challenger in Italy. The company offers mobile, Internet and TV, as well as comprehensive IT and digital services to private and business customers. Swisscom is the most sustainable telecommunications company in the world and is 51% owned by the Swiss Confederation. Swisscom’s main focus market is Switzerland. Swisscom is the market leader in the Swiss mobile, Internet and digital TV markets. Swisscom also sells lower-cost products and services under the Wingo flanker brand as well as third-party MVNOs such as Coop Mobile, M-Budget Mobile and Lycamobile. Swisscom offers the most popular products in Switzerland. Thanks to the Combi Discount, every blue subscription in the Swisscom household saves money. Swisscom is the world's most sustainable telecommunications provider.

"Swiss.com" offers several payment methods. For purchases made directly on the website, customers can use credit cards, debit cards, SOFORT, PostFinance, Pay by Invoice, OPC, Cash & Miles, and make payments at the airport for additional services such as upgrades or excess baggage. For the Swisscom Online Shop, accepted payment methods include credit cards (Mastercard, Visa, and American Express), PostFinance e-finance account, TWINT, and the Swisscom bill. Existing Swisscom customers can also pay for their orders through their Swisscom bill. Business customers have the option to be billed separately for their order. Swisscom Pay allows customers to pay with their next Swisscom bill or prepaid balance. These options provide a variety of ways for customers to make payments, catering to their individual preferences and needs.

Swiss.com has a policy for changing bookings. Customers can make changes to their bookings, including rebooking tickets. However, certain tickets cannot be rebooked online. If the chosen tariff is cheaper, the difference will be refunded. Any differences in airport taxes will also be refunded online if the new flight choice is cheaper. After changes have been made to the itinerary online, customers can make another change. A name cannot be changed after a booking is made. Changes can only be applied to some of the passengers in the same booking. The name or number of travellers cannot be changed. A flight can be rebooked online until a certain time before departure.

In terms of returns, customers can cancel their booking up to 24 hours before departure and request a refund. For refunds for an unused ticket, customers need to contact Swiss.com.

As for the shipping policy, Swiss.com offers a baggage policy. The free baggage allowance and additional costs depend on the route, travel class, and fare. Hand baggage is allowed, but there are restrictions on the size and certain items that are not allowed on board. Checked baggage is also allowed, with the number of items and the weight of the checked baggage being clearly defined and varying according to the booking class. Excess baggage will be transported for an additional fee per leg. There are also rules for carrying electronic devices and batteries, as well as dangerous goods. For problems with baggage, customers are advised to contact Swiss.com immediately. They also offer a service to send your baggage ahead in advance through their partner AirPortr. Electronic bag tags can be prepared from the comfort of your own home or even while travelling.

Swisscom Pay is a payment method that allows customers to make online purchases easily, quickly, and securely. It does not require a credit card or Paypal. The customer's mobile number is all that is needed. Purchases are simply paid with the next Swisscom bill or prepaid credit.

In addition to making purchases, Swisscom Pay can be used to pay Swisscom bills. Payment methods include eBill, TWINT, e-banking, direct debit, credit card, or via counter/shop. Customers can extend their payment period or pay their bill in instalments free of charge. If the total amount outstanding is 100.– or over, instalment payments can be arranged. Different instalment amounts can be chosen depending on the amount owed.

If services are blocked due to outstanding invoices, they can be unblocked by paying the invoices immediately in My Swisscom using a credit card or Twint. A fee of CHF 40.– is charged to unblock services. It can take up to 2 hours for network access to be restored. If the promise to pay or the instalment payments required to unblock services are not honoured, the connection will be blocked again.

Swisscom Pay can also be set as a payment method for streaming services and app store purchases, allowing customers to conveniently pay for subscriptions and purchases via their Swisscom bill. As a Swisscom customer, one can benefit from discounts and advantages on the most popular apps and streaming services.

Please note that the information provided is based on the details available as of 2024 and may have changed. For the most accurate and up-to-date information, please visit the official Swisscom website or contact Swisscom customer service.

Swisscom offers a range of mobile plans, with the blue Mobile being one of the most popular. This plan starts from 49.90/mth and offers unlimited, fast, and sustainable mobile subscriptions on the best 5G network. With blue, just one subscription is needed for all devices, such as smartphones, tablets, or smartwatches. Swisscom also offers a free activation worth 59.90 for online subscriptions. Existing customers enjoy a discount on smartphone purchases when renewing their subscription. Additionally, customers can save up to 140.– per month with two or more subscriptions. Swisscom also offers additional packages to extend your mobile subscription. These packages allow customers to surf and make calls for less in Switzerland and abroad, and benefit from additional services. Options are available for blue Mobile S, blue Mobile M, and blue Mobile L. Packages for international mobile use are also available for those who travel frequently. Swisscom also offers additional services like technical support from experts, repairs, free courses, antivirus program, extended guarantees for mobile phones, and additional security products. They also offer free online storage for data, photos, and videos in myCloud, with data kept securely in Switzerland. Customers can extend their mobile subscription or prepaid offer with these additional packages for home and abroad.

If you have an unused refundable ticket, you can have your sales center delete the flight segments from your booking to prevent a "No-show" status. If you apply for a refund later, you can use the "Application for refunds for e-tickets" form to apply for the refund of your ticket.

Yes, your special meal will be included in the rebooking.

If you have a fee for changing your seat reservation, please contact the Service Center to make the change. Additional services that have been booked cannot be taken into account when changing a flight on swiss.com, and any seat reservations that have already been paid for cannot be reimbursed

Redemption bookings cannot be changed online at this time.

To change your booking with Swiss International Air Lines, you can use the "Change My Booking" feature on swiss.com. However, some restrictions apply, and if you have any questions or concerns, you should contact your travel agent or local service center.